About us
About Butterfly Hands Support Services
A local NDIS provider that puts people first.
Our story
Built on the belief that good support changes lives.
Butterfly Hands is a local NDIS provider based in Drouin, supporting people across Drouin, Warragul, Darnum, Nilma, Longwarry, Buln Buln, Jindivick, Trafalgar, Yarragon, Neerim South, Pakenham, Cranbourne and surrounding areas. We started because we saw how much a good support worker can change someone's life — and how often people felt rushed, unheard or passed around.
We set out to build something different. A service where people are known by name. Where support is calm, kind and steady. Where you have a say in every part of your support.
The butterfly stands for growth and freedom. The hands stand for the care that helps make it happen. That is what we do every day.
What we stand for
Our values
- 01
Respect
We treat every person with dignity and kindness.
- 02
Honesty
We are open about what we can and cannot do.
- 03
Reliability
We show up, on time, every time.
- 04
Growth
We help you build skills and confidence at your pace.
You choose your supports, your goals and the people who work with you. You can change or stop your support at any time. And you will always be heard.
Trust & safety
Registration and worker screening
Butterfly Hands is a Registered NDIS Provider. We are audited against the NDIS Practice Standards.
- NDIS Worker Screening Check
- First Aid and CPR certified
- 12 years of combined disability support experience
- [Other qualifications, e.g. Certificate IV in Disability]
Your choice, control and safety
- Choice: you choose your supports, your goals and the people who work with you.
- Control: you can change or stop your support at any time.
- Safety: we follow clear safety and incident processes, and we listen when something is not right.
- Your voice: you can make a complaint or give feedback at any time. Find out how.